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Medallia Experience Cloud
Overview
Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
Overview
Who uses this software
Customer experience management platform that helps businesses of all sizes capture and analyze customers’ feedback across all communication channels to improve the overall brand value.
Support
24/7, Business Hours, Live Online
Seller
Medallia Experience Cloud
Company Website
https://www.medallia.com/contact-us/Year Founded
2001
HQ Location
Pleasanton, CA 94588.
- The platform uses proprietary AI, Medallia Athena, which intelligently combines human and machine learning to surface relevant customer insights and accelerate customer experience improvements.
- All customer insights are actionable to every role throughout the organization, ensuring accountability and timely execution.
- Medallia Experience Cloud also helps stakeholders integrate customer feedback with actual operational data, empowering teams to make smarter and more effective decisions.
Pricing
View more on pricingExplore Medallia Experience Cloud’s complete range of pricing tiers. Learn more about what each plan includes, its costs, available features, integrations, etc., to decide whether Medallia Experience Cloud is the right software for your HR operations.
Starting price
Not provided by vendor
Pricing Model
One-time purchased license, SubscriptionLicense
PaidFree Trial
No
Integrations
View the complete list of integrationsMedallia Experience Cloud offers to get a clear understanding of its compatible platforms. This will help you decide whether Medallia Experience Cloud can fit into your current tech stack or not.
Reviews
View All Reviews0/ 5
0% of Medallia Experience Cloud users would recommend it
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Write a reviewFeatures
| Feature | Feature Rating | Available in Category |
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360 Degree FeedbackLorem Ipsum is simply dummy text of the printing and typesetting industry. |
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Access ControlControl who can view or edit engagement data using role-based access, ensuring privacy, security, and proper usage across departments and teams every single day. |
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AnalyticsAnalyze engagement data through visual dashboards that highlight trends, strengths, and areas needing improvement for better people decisions and long term workforce planning success today. |
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APIIntegrate the engagement platform with other business systems using a flexible API for smooth data exchange and automation to support scalable digital workplace operations easily. |
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Assessment ManagementManage engagement and performance assessments with structured tools that help evaluate feedback fairly and consistently across teams for improved growth and employee satisfaction every year. |
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BenchmarkingCompare employee engagement scores with industry standards to identify gaps, measure progress, and plan targeted improvements that strengthen culture and overall organizational performance for success. |
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Collaboration ToolsProvide collaboration tools that allow teams to share ideas, manage tasks, and work together on engagement initiatives with clarity and common goals every working day. |
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CommentingAllow users to add comments on surveys, posts, and activities to encourage open discussion and capture valuable employee insights for continuous improvement across teams . |
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Communication ManagementLorem Ipsum is simply dummy text of the printing and typesetting industry. |
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Configurable WorkflowDesign configurable workflows for engagement activities, allowing organizations to customize steps, approvals, and actions based on their internal processes and business needs every single day. |
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Content LibraryBuild a content library to store engagement materials, policies, and learning resources for easy access by employees anytime and from any device within the organization. |
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Content ManagementManage engagement content with tools that help create, update, and organize resources for consistent communication and meaningful employee experiences across the organization every working day. |
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Custom FieldsAdd custom fields to capture specific employee or survey information based on organizational needs for better data accuracy and more relevant engagement analysis and reporting. |
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Customizable BrandingApply your organization’s logo, colors, and style to engagement portals and communication for a consistent brand experience that builds trust and identity among employees. |
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Customizable ReportingGenerate customizable reports with filters and formats that highlight engagement trends and help leaders make informed people decisions with clarity and confidence every single day. |
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Dashboard CreationCreate interactive dashboards that display engagement metrics, participation levels, and feedback results for quick understanding and better management decisions across teams and departments every day. |
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Data ImportImport employee and engagement data easily from external systems to reduce manual work and keep records accurate and up to date for operations smoothly. |
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Data Import/ExportImport and export engagement data securely between systems to support reporting, backups, and smooth collaboration across departments and business units every single working day easily. |
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Document StorageStore policies, reports, and feedback files securely in one central location for quick access and safe long term record keeping across the organization every day. |
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Email AlertsSend timely email alerts for surveys, feedback requests, and important updates so employees stay informed and engaged without missing key actions across the organization . |
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Email Invitations & RemindersSend automated email invitations and reminders for events, surveys, and meetings, helping employees participate on time and improving overall engagement levels across the organization . |
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Email NotificationsNotify employees instantly about feedback requests, announcements, and activities through automated emails that ensure clear communication and timely participation for all teams every single day. |
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Email TemplatesUse ready email templates for surveys, invitations, and updates to save time and maintain consistent, professional communication across the organization for better employee engagement . |
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Employee DatabaseMaintain a central employee database with profiles, history, and records, making information easy to access for engagement planning and reporting across all departments every day. |
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Employee ManagementManage employee records, activities, and engagement initiatives from one platform to improve coordination and support a positive workplace culture for teams across the organization . |
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Employee OnboardingSupport new employees with digital onboarding tools that share information, collect feedback, and help them feel connected from day one within the organization each day. |
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Employee PortalProvide a secure employee portal where staff can view updates, participate in activities, and manage their engagement journey easily from one central workplace platform . |
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Feedback AutomationAutomate feedback processes to collect responses on time, reduce manual work, and improve participation in engagement initiatives across all teams for better decision making . |
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Feedback CollectionCollect structured feedback from employees through surveys and forms to understand opinions and improve workplace experiences for continuous improvement across the entire organization every day. |
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Feedback ManagementManage all employee feedback in one system to review responses, track trends, and take meaningful action for better engagement decisions across the organization every day. |
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Filtered ViewsUse filtered views to display only relevant engagement data based on teams, roles, or activities for faster analysis and clearer insights for managers every day. |
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Forms ManagementManage engagement forms easily by creating, editing, and organizing surveys that capture accurate employee information for better analysis and improved workplace decisions every single day. |
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Goal Setting / TrackingSupport goal setting and tracking to align employee efforts with organizational objectives and monitor progress regularly for improved performance and higher engagement across all teams. |
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HR ManagementHandle employee engagement, performance, and records together in one platform, giving HR teams better visibility, smoother processes, and stronger workplace culture across departments. |
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Instant MessagingEnable instant messaging between employees and managers for quick discussions, feedback sharing, and faster resolution of workplace queries in a secure digital environment. |
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Mobile AlertsSend mobile alerts for surveys, reminders, and updates so employees remain connected, informed, and responsive wherever they work, improving participation and communication throughout every day. |
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Mobile IntegrationEnable mobile integration so employees can access engagement tools, share feedback, and join activities easily using smartphones and tablets from anywhere at any time . |
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Permission ManagementControl user access with permission management settings that protect sensitive engagement data and ensure proper usage across roles for secure and well governed operations . |
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Progress ReportsView progress reports on engagement initiatives and employee participation to measure success and plan improvements with clear insights for future workplace strategies and better outcomes. |
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Ratings & ReviewsCollect employee ratings and reviews to understand satisfaction levels, highlight strengths, and improve workplace programs through transparent feedback and continuous improvement initiatives for long term. |
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Real Time AnalyticsAccess real-time analytics to track engagement trends, participation, and performance instantly, enabling leaders to make quicker and smarter people decisions every day with confidence. |
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Real Time ReportingGenerate real-time reports that reflect current engagement performance and help management take timely actions based on live data insights for smarter workforce planning decisions. |
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Real Time UpdatesReceive real-time updates on activities and responses so teams stay aligned and informed throughout every engagement program for smoother coordination and faster decision-making. |
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Role-Based PermissionsAssign role-based permissions so users access only relevant features while protecting sensitive engagement data across teams for secure and controlled system usage every day. |
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Skills TrackingTrack employee skills and development progress to identify strengths, gaps, and future training needs across the organization for better workforce planning every single working day. |
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Social Media IntegrationIntegrate social media channels to share engagement activities and improve communication while strengthening employer branding across digital platforms for wider reach and better employee connection. |
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Surveys & FeedbackRun surveys and feedback programs to capture employee opinions and improve workplace culture through continuous listening and meaningful engagement across the organization every single day. |
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Surveys FeedbackLorem Ipsum is simply dummy text of the printing and typesetting industry. |
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Template ManagementManage and reuse templates for surveys, emails, and announcements to save time, maintain consistency, and deliver professional communication across all employee engagement initiatives every day. |
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Training ManagementManage training programs, schedules, and learning records to support employee skill development, compliance needs, and continuous growth across the organization for long term workforce success. |
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View Medallia Experience Cloud in other categories
Medallia Experience Cloud is also a part of other HR software categories, where you can find category-specific features, user reviews, pricing details, and more.
